Prior to returning any Goods to the Firm for any reason, the Customer must contact the Firm to obtain a returns merchandise authorization number (RMA).
All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Firm and for providing proof of delivery of such return.
The Firm operates a 30-day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Firm within 30 days of delivery to the Customer. The Customer should return the Goods to "The Returns Department, Kits ‘n’ Spares, D-88/5, Okhla Industrial Area, Phase-1, New Delhi, 110020, clearly quoting the Customer’s account number, order number, and RMA.
Any Goods returned after 30 days as “unwanted” or “incorrectly ordered” will only be accepted at the discretion of the Firm. All Goods returned (whether within 30 days of delivery or otherwise) will be subject to a restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of INR 2000).
Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in European Union's Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (RoHS) may not be returned under this Condition. Any Goods which are not in the catalog or are non-stock items may not be returned under this Condition. Any static sensitive Goods supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied has been opened, tampered with or damaged.
Orders for US Stock Goods, whether single drop or scheduled, are irrevocable and cannot be cancelled and US Stock Goods may not be returned except in accordance with returns Condition or product search facility condition (if applicable) or with the prior written consent of a director of the Firm.
Note: No Goods will be accepted for return without an RMA.